SYSTEMS TEAM MANAGER, EXPEDITORS INTERNATIONAL 2021- PRESENT
Direct a globally distributed engineering team of 12+ senior professionals across the U.S. and India, maintaining 24/7/365 operational accountability for mission-critical transportation and logistics platforms.
Formulate and execute long-range technology roadmaps and digital modernization strategies in direct alignment with executive stakeholders, product management, and global business units.
Champion Agile, DevSecOps, and continuous integration (CI/CD) practices, increasing software delivery velocity and enhancing systemic platform resilience.
Spearheaded an AI-ready enterprise search platform leveraging Elasticsearch/OpenSearch on Kubernetes, enabling sub-second performance while eliminating redundant data stores and legacy point solutions.
Directed cross-functional teams to modernize CI/CD pipelines, reducing automated test execution times by 97% and significantly accelerating software delivery.
Mentor and scale high-performance engineering talent through dedicated coaching and strategic succession planning, fostering a culture of metrics-driven accountability and operational excellence.
Manager, Technology Client Support - XPO Logistics (The Boeing Company) 2010 - 2021
XPO Logistics contract with The Boeing Company to improve quality and efficiency of Boeing’s logistics operations.
Manage client support team and customer account for Boeing 787 warehouses in North America. Perform as a trusted and strategic partner, collaborator, and SME for supply chain and logistics to create a comprehensive solution design and implementation. Responsible for Boeing's Aggregated Standards Network Program, 787 IT supply chain, warehouse operations, and ISO 20000 and 27001 certification compliance.
Oversee a technology team including senior project managers, business analysts, security engineers, and systems engineers to ensure IT business objectives are staffed and achieved. Frequently interact with CIO, Senior VP’s and key leaders to present solution recommendations, build vs. buy software feasibility studies, business process reengineering, automation metrics, and KPIs.
Recommend system capabilities in support of Supply Chain’s E2E processes, solutions, and support; lead functional and technical resources, allocating resources against project/support activities to optimize application performance and ensure adequate staffing.
Collaborate with Supply Chain business partners and Applications Development teams to identify and develop business concept proposals for project enhancement/requests; maintain primary accountability for successful project delivery on time and within budget.
Leader on XPO team that earned Boeing’s prestigious Performance Excellence Award and Supplier of the Year Award for Aerospace Support.
IS Project Manager, Program Delivery & Business Systems – Petco 2007—2010
Managed production system releases and led organization through a series of system upgrades to capitalize on emerging technologies, application enhancements, and replacement of obsolete systems for all 10 distribution centers across North America.
Directed 8-person team including business analysts, transportation analyst, systems analyst, system administrators, and senior programmer analyst. Collaborated cross-functionally with business unit leaders across logistics, finance, supply chain and distribution center operations, business applications.
Developed strategic plans to reduce shrinkage and improve in-stock optimizations. Recommended process changes, led cross-functional teams, and participated in system design meetings.
Facilitated rollout of Cubiscan system integration to capture accurate product dimensions at distribution centers that improved cube and weight accuracy by 33%.
Resolved environmental issue with California EPA while reducing potential fines from $150K+ to less than $10K.